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HCPC registered:
CH34978 

Privacy Policy

1. Who we are

Littlegold Podiatry ("we", "us", "our") provides podiatry services via home visits.

This Privacy Policy explains how we collect, use, store, and share personal information when you use our website, contact us, or book an appointment.

2. The information we collect

Depending on how you interact with us, we may collect:

  • Contact details: name, email address, phone number

  • Appointment details: address for the home visit, preferred dates/times, reason for the appointment

  • Health information: relevant medical history, medications, symptoms, and treatment notes (this is special category data)

  • Payment information: deposit payments are processed via Stripe (we do not store full card details)

  • Website information: basic technical data such as IP address, device/browser information, and pages visited (if enabled via analytics/cookies)

3. How we use your information

We use your information to:

  • Respond to enquiries and provide customer support

  • Book, deliver, and manage appointments and aftercare

  • Maintain clinical records and provide safe treatment

  • Take and manage deposits and payments

  • Send appointment confirmations and important service messages

  • Improve our website and services (where applicable)

4. Our lawful basis for processing

We process personal data under UK GDPR using one or more of the following lawful bases:

  • Contract: to provide services you request (e.g., booking and delivering appointments)

  • Legal obligation: where we must keep certain records

  • Legitimate interests: to run and improve our business (balanced against your rights)

  • Consent: where required (for example, certain cookies/marketing)

For health information (special category data), we process it because it is necessary for the provision of health care and treatment, and for managing health systems and services.

5. How we share your information

We only share your information when necessary, for example with:

  • Stripe (to process deposits/payments)

  • Service providers who help us run our business (e.g., email/website hosting), where they process data on our behalf

  • Other healthcare professionals, your GP, or emergency services only when appropriate (for example, if we need to refer you or there is a serious safety concern)

We do not sell your personal information.

6. How we store and protect your information

We take reasonable steps to keep your information secure, including limiting access to those who need it and using reputable systems.

We keep information only for as long as necessary for the purposes described in this policy, including clinical record-keeping requirements.

7. Cookies and website analytics

Our website may use cookies and similar technologies to help it function and to understand how visitors use the site.

Where required, we will ask for your consent before using non-essential cookies. You can manage cookie preferences through your browser settings and (where available) our cookie banner.

8. Your rights

You have rights under data protection law, including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information in certain circumstances

  • Object to or restrict certain processing

  • Request a copy of your data (data portability) in some cases

9. Contact us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us using the details on our Contact page.

10. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

11. Updates to this policy

We may update this Privacy Policy from time to time. The version published on our website is the current version.

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